Refund Policy

• Under normal and general circumstances, as long as the items you receive are the same as the order stated, we do not support returns, exchanges, and refunds. If the delivery is accepted, you will not be able to return it unless the product is defective. Exceptions for exchange will be allowed for defective products only. Returns, exchanges or refunds will not be provided for change of mind purchases.

• If the product you received is flawed, with any quality defects or wrong items being shipped, please contact us within 7 days you received the parcel, otherwise we will not be able to process your return/exchange. Items sent back to us without first requesting a return will not be accepted.

• We will respond to your email with information on the return procedure if it is determined that the product has flaws, quality issues, or was supplied with the incorrect goods. Please arrange for the return of the item(s) to us within 30 days.

• To be eligible for return, products must be in the exact condition you received them in. All packaging material must be undamaged and unused.

• Delay can never be a reason for a refund. We emphasize in different spots in this website that delay is very usual due to multiple reasons: processing time of suppliers, economical (inefficient) shipping method, number of orders exceeding the capability of this humble shop, external factors (e.g. COVID lockdowns in China or holdup at your local customs) and many other reasons etc.

• The refund will not include the cost of delivery or return postage. In case of exchanges, the fee of shipping for the second time is waived.

• We will notify you once we have received and inspected your return, and let you know if the exchange or refund was approved or not. In case of refund, if approved, you will be automatically refunded on your original payment method within 5 business days. Please be noted that it can take some time depending on your bank or credit card company to process the refund too. If more than 10 business days have passed since we have approved your return, please contact us.

• We shall keep updating the availability of the merchandise, yet some products may still be running out of stock or for some reasons that it cannot be delivered. If these unfortunately happened to your purchased items, you may exchange for other items within the purchasing amount and the difference amount will not be refunded. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Start a return

To complete your return, please reach out to info@speedhairgrowth.com
Please do not send your purchase back to the ‘sender address’. A detail information will be sent to your email once the return application has been approved.

There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Any return shipping costs are associated to the customer and will not be reimbursed unless by special arrangement.

We recommend having the item tracked, as if the item does not arrive or is lost on the way back to us, a refund will be void (as it has never been received).

Return Address

Before returning please contact the customer support team to assist you with the Unique Customer Code for the return order. We will not accept liability for any goods returned directly without a Unique Customer Code.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Important notes:
– We do not provide a return label or cover the return shipping, customers should be responsible for the return shipping fee. The specific fee should be based on the logistic company you choose.
– Our payment gateway will charge a 5% of the item cost as transaction fee for all canceled or returned orders.
– A 10% of the item cost will be charged to the customers as a restocking fee for returned orders.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@speedhairgrowth.com